Returns and Exchanges
We do our best to ensure that the products we deliver to you are of a high quality. If you’ve received a product with a defect or fault, we’ll gladly replace the product for you. Where a replacement product is not available, your account will be credited. This is subject to the manufacturer or its official distributing agent determining that the fault can be remedied and honoured under the terms of the warranty.
Under no circumstances will Yololivbox be liable for any damage arising from any misuse or abuse of goods.
Faulty products are to be returned to Yololivbox in order to examine and record the item before continuing with the warranty process.
Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
Defective items may only be returned for refund or replacement subject to the following restrictions:
All products must be returned in original condition including packaging, documentation, manuals and accessories.
All non product related fees (shipping, transaction and insurance) are not refundable.
Goods must be returned on own account or returned to the retailer where item was purchased.
Defective products can be returned within 7 days from delivery date by contacting info@Yololivbox.com or by returning the item to the retailer purchased from, who will advise you accordingly.
A Defective Product is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. The product must be defective in itself (due to manufacture or design fault) and not damaged due to inappropriate use.
When returning a product within the standard return period, a customer must provide full reasons for alleging that the product is defective, including stating how the product was utilized during the period that it was in the customer’s possession.