All orders are automatically processed and sent for shipment as soon as they are placed. If order cancellation request is received within 24 hours of order placement AND the order hasn't been shipped yet, 10% of your cancelled amount will be charged as cancellation fee. Once shipping arrangement is arranged, it cannot be cancelled. Under the circumstances where order cancellation might be considered after order is shipped (eg. buyer's remorse), cancelled items need to be returned to our facility before refund is issued. Please note that customers are responsible for all fees involved for returning items. In addition, 40% of your cancelled amount will be charged as restocking fee.
If you want to deduct the product quantity after your order is placed, it will be considered as Partial Cancellation. Please noted that 10% of your cancelled amount will be charged as a cancellation fee.
We always work hard to solve any problem you might have with one of our products. We offer a one-year warranty on the product whose invoice has a order number mentioned as that is used to claim warranty with us.
We warrant that the product to be free from defects in material and workmanship under normal use for 1 year, starting on the date of the original invoice.
The original serial number label affixed on the package and the original invoice must be presented at the time you require warranty service; Otherwise, such warranty could be voided.